Returns

At Hada, we are committed to providing you with the best online shopping experience possible. We understand that sometimes, you may need to return a product. To ensure a smooth and fair returns process, please read our Returns Policy carefully.

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must meet the following criteria:

- The item must be in its original, unused, and undamaged condition.

- All original tags, labels, and packaging must be intact.

- The item must be accompanied by a valid proof of purchase, such as an order number or receipt.

To initiate a return, please follow these steps:

- Contact our customer support team at support@hadaliving.com and provide your order number and the reason for your return.

- Our customer support team will provide you with a return authorization (RA) number and further instructions.

- Securely package the item(s) you wish to return, including all original packaging and accessories.

- Clearly mark the RA number on the outside of the package.

Please note that a 25% restocking fee will be applied to all eligible returns. This fee helps cover the costs associated with processing and inspecting returned items.

Customers are responsible for the cost of return shipping, including any applicable taxes and import duties. We recommend using a trackable shipping method to ensure your return is received.

Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item passes inspection, we will process your refund minus the 25% restocking fee.

Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive the returned item and complete the inspection.

The following items are non-returnable:

- Personalized or customized items.

- Items marked as final sale.

- Items that do not meet the eligibility criteria outlined in section 1.

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will provide instructions on how to return or exchange the item at no additional cost to you.

If you have any questions or need assistance with your return, please contact our customer support team at support@hadaliving.com. We are here to help you with any concerns or inquiries you may have.

By shopping with Hada, you agree to abide by this Returns Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Hada for your online shopping needs. We appreciate your business and look forward to serving you again in the future.